HBO session 8-9

Key Insights:

As a manager one key role for all of us is people management. To ensure maximum productivity from the people it is necessary to   undersatnd what motivates the each individual in the team. Some people are self motivated and derive motivation from themselves. But the majority of people get motivation from material reward, recogniation or challenge. As future manager I should have a clear understanding of the company's expectation from the individuals of my team. The challenge as a manager make the two ends "drivers of motivation for the

 individual" and "company's expectation" meet. Since motivated employee is most productive, motivation is a very critical factor when managing a team 

From the class discussion today i understand that Billy gets his motivation from being able to give time to his hobbies. Since he is working for the government firing him is not an option. Maximum work pressure for Billy occurs in the last ten days of the month, from 20-30th of the month. The company expects that there is no delay in addressing customer complaints, whereas billy feels motivated when he is giving time to his hobbies. One of the point highlighted in the class was really insightful. As a manager Hidayat should ensure that Billy is communicated that he has to focus on the job between 20th and 30th of the month and rest of the time he could use for his hobbies. I guess this soution reconciles both the ends.